Memorial University of Newfoundland. Distance Education, Learning and Teaching Support (DELTS), Susan Prior
Description
In this video instructor Susan Prior discusses the importance of listening to your patrons, especially when suggesting books. The first example shows a librarian not really listening to the patron yet still trying to help while the second example shows how to help by really listening to the patron.
Learning Design
Discuss the importance of listening to your patrons and how this can be related to getting to know your patrons.